Acceptable items
Acceptable luggage items must be within our weight and size dimensions and meet our requirements stated below:
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Suitcase or other type of travel bag*
Must be less than 180 linear centimetres (add the sum of length, width, and depth of the bag together)
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Backpack*
No items allowed on the outside of a backpack such as shoes/boots tied to the pack.
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Non-motorised scooters including small kick/push scooters
Accepted if collapsed and packed securely in a travel bag/protective cover, Must be stored in the checked luggage area.
Note: E-scooters are not accepted (unless for accessibiity purposes), refer to the Restricted luggage items tab.
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Candy striped, light weight material bags*
15kg maximum weight. Must be in good condition, firmly secured and only containing clothing and soft items.
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Child restraint car seats and baby safety capsules
Ensure belts and straps are secured with no loose ends. These items must be stored in the checked luggage area.
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Collapsible baby carriages (prams and strollers)
These items must be stored in the checked luggage area.
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Collapsible cots
Must be in a box or a carry bag and must be stored in the checked luggage area.
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Wheelchairs and mobility devices #
Subject to size and weight of devices. Refer to
accessibility information page.
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Medicinal oxygen cylinders
Medically prescribed, 5kg maximum weight when full. Clearly labelled to Australian Standards identifying the contained gas. Accepted as carry-on luggage and must be restrained to enable secure and safe storage near the customer. Cylinders, valves, and regulators, where fitted, must be protected from damage that could cause inadvertent release of the contents.
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Oxygen concentrators
Accepted as carry-on luggage for use during travel depending on its size and availability to a power point if required. Can be accepted as checked in luggage provided it does not exceed 20kg in weight and its size allows for safe and secure storage.
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Medicines
Carry-on luggage only. Storage allowed in own small esky or in onboard refrigerator. Must include label with customer name, phone contact and carriage/seat number and carried in a sealed container – maximum size of size of 210mm by 140mm by 75mm.
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Syringes for medical purposes
Syringes for medical purposes can be carried provided they are in a hard, sealed container and kept with the customer always.
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Personal items
Items of a personal nature such as a box of matches, medicines, toiletries, hairsprays, perfumes and deodorants are accepted.
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Small eskies/coolers
Up to 10 litres capacity. Maximum dimensions 38cm by 28cm by 24cm containing food/medication for personal use during the journey. Carry-on luggage only and must be small enough to be stored safely on the floor in front of seat.
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Fruit and vegetables
Strictly only for personal consumption during the journey - carry-on luggage only.
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Flowers/plant cuttings
Cut flowers and plant cuttings that are free of pests and disease and are not recognised as a pest plant. These items must be stored in the enclosed over-head luggage racks where available or placed in the luggage car by the onboard team. Refer to Dangerous goods and other prohibited items tab for plants.
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Valuable items
Including cash, credit cards, passports, medicines, laptop computers, cameras, jewellery, mobile phones. Carry-on luggage only.
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Small fragile items such as glassware and other breakables
Carry-on luggage only.
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Small tents, sleeping bag and small camping items (excludes dangerous items)
Carry-on luggage only.
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Sporting equipment and musical instruments
Refer to the
Sporting Equipment and Musical Instruments page.
Special conditions may apply to allow acceptance of some items.
* Item is counted in the checked baggage allowance. All other items are not counted in the check luggage allowance.
# For customers connecting with a RailBus Coach Connection, special arrangements may be required to ensure wheelchairs and mobility devices can be accepted on the coach. Please check with your consultant at the time of booking. If you’re booking online, you will have the option to select a booking special request, to receive a call from a consultant after the booking is made.
Restricted items
Some items are restricted on our services, for policy, safety and capacity reasons. There are some exceptions to these items, see below for more detail:
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Two wheeled motorised scooters including E-scooters and electric skateboards
Exceptions: Only allowed if it is to be used specifically for accessibility purposes. Must be battery-powered (not fuel) and fit within the size restrictions for the service. Must be under 20kg in weight. Refer to our
accessibility information page.
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Boxes/cartons
Exceptions: Unless they contain a bicycle or collapsible child cot. Refer to the Acceptable Items tab.
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Animals
Exceptions: Authorised assistance animals supporting a customer with disability. Refer to guide, hearing and assistance animal information on our
accessibility information page.
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Knives or other weapons
Exceptions: Chef knives required for work purposes. Chef knives must be in a locked case and will be stored in the checked luggage area.
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Toolboxes
Exceptions: Tools of trade required for work purposes. 20kg weight maximum and toolbox must be lockable with a handle and must be stored in the checked luggage area.
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Other non-standard items
Exceptions: Customers may request to bring non-standard items with them as luggage, which will need to be pre-approved by Queensland Rail Travel prior to travel. If approved, fees may be charged at our absolute discretion.
Dangerous goods and other prohibited items
Dangerous goods and prohibited items are not accepted on our services. They include but are not limited to the following:
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Unaccompanied luggage
We will only accept luggage that is accompanied by customers who have a ticket to travel for the relevant journey.
Note: We are not a freight operator.
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Compressed gases and gas cylinders
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Corrosives, Explosives, Dry Ice, Radioactive materials, Poisons
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Flammable liquids, gases and solids
Items of a personal nature such as a box of matches, medicines, toiletries, hairsprays, perfumes and deodorants are exempt from this restriction.
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Equipment that runs on flammable fuel
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Animal matter, Biological hazards, Infectious substances
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Firearms and ammunition
Transport of firearms or ammunition of any kind is banned.
This includes requests to transport firearms or ammunition from members of sporting shooters associations.
Note: For information on our Gel Blaster policy please refer to the Sporting Equipment tab.
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Sharps
Sharp objects such as fishing hooks must not be exposed in the customers luggage. You must advise our employees if you are carrying any sharp objects in your luggage.
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Engines, motors (includes automobile or boating) or parts of engines/motors.
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Windsurfers/sailboards/surf skis/canoes
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Golf buggies
Electric/motorised or manual push golf buggies will not be accepted even if they are collapsible.
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Non-collapsible scooters including kick/push scooters
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Containers/tubs - with or without lids
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Garbage or hessian bags
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Frozen seafood or other perishable items
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Plants
Plants are not allowed. Potted plants are not allowed due to a number of risks, including the risk of invasive ants being present in the soil.
Any other item which, in the opinion of Queensland Rail Travel, is unsuitable for carriage. If unsure about items in your luggage, always
check the policy prior to booking or check with your consultant at the time of booking. If you’re booking online, you will have the option to select a booking special request, to receive a call from a consultant after the booking is made.