The Westlander train service operates between Brisbane and Charleville. It has three carriages that are used by customers. There is a customer lounge at the front and two Economy Seat carriages that follow. There are other carriages that are not accessed by customers which are for luggage storage and other operations by the Onboard team.

Entry onto the Westlander from the platform is via a step. The doorway used to join and leave the train is approximately 610mm wide. Ramps with handrails are available to assist with joining and leaving services at most Queensland Rail Travel stations. These are available for use by any customer who requests assistance. You can do this when booking online, on the phone, or in person with your consultant. The find your station page on our website has more information about station facilities.

To safely access the ramps, please ensure that the combined weight of you, your mobility device and anyone assisting you to navigate the ramp does not exceed 300kg.

The Westlander Lounge is an area where customers can sit back and relax, purchase a refreshment, or talk with other passengers. There are eight ‘tub’ style chairs (four on each side), which face the centre of the carriage, and six small bar style tables that are shared between the seats.

At the trailing end of the lounge carriage there is an Onboard team operations area behind a closed door. There is a button on the wall next to the staff door (on the right) that you can press to contact the Onboard team if you need assistance. The Onboard team also regularly moves throughout the carriage.

There are three windows on each side of the lounge carriage with blinds that can be manually adjusted. Throughout this carriage there are emergency stop handles above each window that can be activated to stop the train in an emergency. These handles should be used to stop the train only in extreme circumstances. Penalties apply for misuse.

At the end of the lounge seating area (towards Carriage A), through the doors there is a self-service area. The self-service area is located in the vestibule at the end of the carriage (where there are doors used to join and leave the train). The self-service area is where you can help yourself to a tea, coffee or water throughout your journey. There is a filter tap with cold and hot water options. A range of drinks and snacks is also available for purchase from the Onboard team.

Moving through to Carriage A from the lounge carriage requires opening a door at the end of each carriage using a handle. There is a gangway that is used to transfer between the carriages. The inter-carriage doorway is 560mm wide.

In Carriage A, there are doors used to join and leave the train on each side in the vestibule area, which are 610mm wide. There is also a water fountain and a label indicating Carriage A which has Economy Seats.

Moving towards the seating area from the vestibule, you will open a door and pass through the doorway which is approximately 530mm wide. On the left there are two luggage racks which are available for carry-on items. A checked luggage service is also available. There are also grabrails for safety at each end of the luggage rack. On the right, opposite the luggage rack, there is a unisex shower which has a shower with body wash dispenser, basin with handwash, a baby change table and a power point.

Next is the seating area of Carriage A. There is one single seat on the left-hand side and two seats together on the right hand side. There are 12 rows of Economy Seats. Seats 1 to 36 are in Carriage A. Seat 36 is the closest seat to the Westlander Lounge. The Economy Seats each have a footrest, tray table, fixed armrests and a reading light. On the back of each seat is a seat pocket which contains a safety card, onboard menu and other information. In the front row seats, the tray table extends from the wall and the seat pocket is on the wall to the side of the seats.

There are emergency handles overhead in the seating area at the front, middle and end of the carriage. Pull the handle to stop the train in an emergency. These handles should be used to stop the train only in extreme circumstances. Penalties apply for misuse. There are windows with blinds that can be manually adjusted down each side of the carriage in the seating area. Seat numbers are indicated above the windows, just under the overhead storage. Overhead storage is available for hand luggage.

The aisle width between the seats is 640mm.

At the end of the seating area, there is a doorway through to male and female toilets, which are on opposite sides. The toilets contain a toilet, basin and handwash, mirror and power point.

To move from Carriage A into Carriage B, you will pass through the gangway. There are two doors to pass through, with handles that are manually operated.

In Carriage B, there are doors used to exit and enter the train on each side in the vestibule area. The door is 610mm wide. There is also a water fountain and a label indicating Carriage B which also has Economy Seats.

Moving towards the seating area from the vestibule, you will open a door and pass through the doorway which is approximately 530mm wide. On the left there are two luggage racks which are available for carry-on items. A checked luggage service is also available. There are grabrails for safety at each end of the luggage rack. On the right, opposite the luggage rack, there is a unisex shower which has a shower with body wash dispenser, basin with handwash, a baby change table and a power point.

Next is the seating area of Carriage B. In this carriage, there are two seats on each side. There are 12 rows of Economy Seats. Seats 1 to 48 are in Carriage B. Seat 48 is the closest seat to Carriage A while Seat 1 is at the end of the train. Just as in Carriage A, the Economy Seats each have a footrest, tray table, fixed armrests and a reading light. On the back of each seat is a seat pocket which contains a safety card, onboard menu and other information. In the front row seats, the tray table extends from the wall and the seat pocket is on the wall to the side of the seats. In Carriage B, seats 45 and 48 may be booked for customers travelling with an assistance animal where floor space can be provided to comfortably accommodate the animal. These seats are located at the front of the carriage.

There are emergency handles overhead in the seating area at the front, middle and end of the carriage. Pull the handle to stop the train in an emergency. These handles should be used to stop the train only in extreme circumstances. Penalties apply for misuse. There are windows with blinds that can be manually adjusted down each side of the carriage in the seating area. Seat numbers are indicated above the windows, just under the overhead storage. Overhead storage is available for hand luggage.

The aisle width between the seats is 420mm.

At the end of the seating area, there is a doorway through to male and female toilets, which are on opposite sides. The toilets contain a toilet, basin and handwash, mirror and power point.

The end of Carriage B is the end of the Westlander train and there is an emergency exit door with a window that has a view into the rail corridor.

We hope you found this description of our Westlander train service useful to assist with planning your journey and we look forward to welcoming you on board soon!