Act safe. Arrive safe. Train travel can be tricky, so adapt to your environment.
Let us help you to act safe and arrive safe.
Train travel has so many benefits, but trains can be tricky to travel on. Trains sway a lot when in motion and moving quickly. There are narrow spaces and gaps between train carriages and between the train and the platform. Even if you do use trains often, it can be hard to remember how to be safe.
Did you know that more than half the injuries that happen on our long-distance trains are slips, trips or falls??
By adapting to your environment, you can reduce the risk of an injury and ensure you arrive safely.
We’ve taken tips from some experts – Australian animals that know all about the importance of staying safe in their own environment and unfamiliar ones.
We want everyone to have a safe and enjoyable journey.
Hold on tight
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hold a handrail or wall while the train is moving to help keep your
balance
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be careful with hot drinks or food, use a lid and a carry
tray
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stretch your legs before you leave your seat
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please ask for help if you’re feeling unsteady to move about
Take it slow
- plan ahead so there’s no need to rush
- take your time when at a station or moving through the train
- allow plenty of time to be ready to board or disembark
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suburban services are frequent in Brisbane, there will be another
connection
Speak up for help
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please ask our team if you require assistance at a station or during
your journey
Pay attention
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be aware of announcements being made, so you don’t miss important
information
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an emergency safety card is available in your seat pocket or cabin
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an online version of our
safety video with a transcript is also available
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take notice of your surroundings, including automatic doors, narrow
walkways and when stepping on or off the train
Jump in a lift
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if travelling to or from Brisbane use the lift when you have large
luggage items
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avoid using stairs or travelators with bulky luggage items