Lost or Damaged Luggage Claims

Please use the form below to provide us with details of your lost or damaged luggage claim.

Type of Claim *

Claim Type is required.

Date of occurrence *

Date and Time is required.

Train line *

Train line is required.

Departure station *

Train station is required.

Arrival station *

Train station is required.

Rail Booking Number *

Booking reference is required.

Checked Luggage Number *

Luggage check number is required.

Full description of Luggage *

Provide a full description.

Reason for Claim *

Information is required.

Title *

Mr Mrs Ms Miss

Title is required.

First name *

First name is required.

Last name *

Last name is required.

Preferred contact *

Email Phone

contact method needs an option selected.

Telephone *

Phone number is required.

Email *

Valid Email Address Required

Confirm your email *

Valid Confirm Email Address Required

Postcode *

Postcode Required

All claims must be supported by the original luggage stub and photos of the damaged luggage.

I have read and accept the conditions outlined in the privacy statement

Privacy Statement is required.

* Indicates required field

Queensland Rail Travel