Contact Us

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​Queensland Rail Travel​  ​Tr​avel Centres​​ ​Brisbane Network Ticketing Stations​


Contacting us​​​

Save time by checking out this online infor​​m​ation first​​​​​

Long-distance​ services

For interstate (NSW) rail travel, please contact NSW TrainLink (opens in new tab).

Phone​​

To check train arrival times - call our 24-hour arrivals informat​ion service on 1800 803 009.

Our customer contact centre is open between 7am to 7pm (AEST), seven days a week

  • For assistance with your online booking, call 1300 131 722​​
  • For general phone booking enquiries, call 1800 872 467 (within Australia)
  • For international phone booking enquiries, call +61 7 3606 6630 (outside Australia). Please note this is a charged call.​​

​​​​​Need assistance?​​

  • Deaf, hearing or speech impaired customers please call via the National Relay Service on 1800 555 660 (Voice Relay number​) or 1800 555 630 (TTY number)​.
  • Customers who are deaf or hard of hearing may utilise our two-way Text Messaging Service on 0477 774 600 only for non-emergency or non-urgent requests for information or assistance. (standard rates will apply, 160-character limit per text). A Queensland Rail Travel consultant will respond to your request between the hours of 7:00am and 7.00pm (AEST), 7 days a week (excluding Christmas Day).
  • Refer to Online booking assistance and our Accessible travel web pages for more information.

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​Tourism services​

Queensland Rail – South East Queensland

​​​Queensland Rail’s South East Queensland network is an integrated passenger and rail access service that extends from the centre of Brisbane, south to Beenleigh and Varsity Lakes on the Gold Coast, north to Ferny Grove, Shorncliffe, Doomben, Caboolture, Gympie and Kippa-Ring, east to Cleveland and west to Richlands, Ipswich and Rosewood, and Springfield.

Visit the Queensland Rail website (opens in new tab).
View the South East Queensland network map (opens in new tab).​​