Working with us

​​​​​​​​​​​​​​​​​​​Working with us​​

​Reservations​​​​

Like many customer-centric businesses, at times we can experience high demand and large call volumes. When this occurs you may have to wait longer than usual for your call to be answered. When this occurs we appreciate your patience as our team does its best to help all callers with their questions and bookings.

​Long-distance travel services

​​(7.00am to 7.00pm daily)

PhoneGeneral reservations: 1800 806 468

Phone​​Inbound and wholesale agents, International agents: +61 7 3606 6630

EmailGroup bookings (new enquiries) please email our team qldrailtravel@qr.com.au

Phone​Group bookings (existing): 1300 735 307

Arrivals information

Long-distance services

To check train arrival times on day of travel for long distance services, call our 24-hour arrivals information line: 1800 803 009

Service Updates information

All services

Service Updates

Accounts

For any finance queries please contact our account teams. Monday to Friday during business hours (9.00am to 5.00pm).

Email: accounts@qr.com.au

Phone: +61 07 3072 2035

​​Kuranda Scenic Railway​

(7.00am to 4.30pm daily)

Contact Kuranda Scenic Railway

Gulflander

(7.00am to 4.30pm daily)

Contact Gulflander​​

Travel industry famil and discount travel​

If you are selling rail and would like to experience a key product as a familiarisation or an industry discounted rate, please contact our team qldrailtravel@qr.com.au

Media enquiries and media travel

For media enquiries or for media travel requests, please visit our Media Centre.

Visit our Media Centre


​Sales and partnerships​

​For sales and partnership opportunities to support rail travel in Queensland please contact our team.

Email: qldrailtravel@qr.com.au

​Your Team​​​​

 

Charlotte Fey

Manager Product & Tourism Partnerships

Email: Charlotte.Fey@qr.com.au

Phone: 0419 937 879

Supporting the growth of Travel and Tourism rail travel in Queensland through product integrity, new opportunities and key partnerships.


Rowena Wiles

Senior Advisor Product and Tourism

Email: ​Rowena.Wiles@qr.com.au

Phone: 0417 207 572

Fostering partnerships with tourism and Indigenous stakeholders, trade operators and product managers to develop and enhance rail service operations and grow visitation to Queensland.


David Hodson

Manager Sales

Email: David.Hodson@qr.com.au

Phone: 0418 714 795

Developing a coordinated approach to partnerships and sales initiatives, with a focus on distribution, industry relationships and product understanding across all markets.


Ivana Andacic

Business Development Associate

Email: Ivana.Andacic@qr.com.au

Phone: 07 4231 9029

Located in Cairns and supporting the growth of the Kuranda Scenic Railway and Gulflander services, delivering sales and industry opportuhities in the north. Developing business opportunities with tourism, community and Indigenous stakeholders in Tropical North and Far North-west Queensland regions.


Maris Stanley

Business Development Associate

Email: Maris.Stanley@qr.com.au

Phone: 0437 112 156

Based in Brisbane for the growth and development of sales and business opportunities with tourism and Indigenous stakeholders in North Queensland regions including Townsville, Mackay and the Whitsundays and out to North-west for the Inlander service between Townsville to Mount Isa. And extends through to Fraser Coast, Gladstone, Rockhampton and Central Queensland out to Longreach and Winton for the Spirit of the Outback.​


Amanda Harvey

Business Development Associate

Email: Amanda.Harvey@qr.com.au

Phone: 07 3072 0787

Based in Brisbane for the growth and development of sales and marketing opportunities with tourism businesses and Indigenous communities based in Gympie, Sunshine Coast, Brisbane, Gold Coast, Toowoomba to Charleville and New South Wales. Lead in managing group series allocations, brochure itinerary formation and business inovation with tourism partners.


Rachel McInnes

Sales Co o​rdinator​​

Email: qldrailtravel@qr.com.au

 

Administration support including agent sales agreements, accounts and general support.​​
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