​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Service Updates

Want to know about the status of your train service?​​​

​Scroll to the calendar at the bottom of the page and select the train service you are (or intend to be) travelling on. 

If your service is impacted, we'll do our best to contact you. If your rail service is significantly delayed or impacted, alternate arrangements may take time to organise and communicate. Our team will do their best to contact you. More information is also available on the Disruption Status page.​

​​​​Alternative travel options

If a train cannot run, we aim to offer coach transport. In the event that coaches cannot be sourced or cannot travel safely (road closures or flooding), we may not be able to get you to your destination.

Sourcing coaches during school holidays, and when they are engaged to support other requirements, may impact our ability to offer you any alternative transport.​

We try our best but can't always guarantee services will run to schedule. Sometimes trains will be disrupted or cancelled, and you will not be able to start or continue your journey. For your protection and peace of mind, we strongly recommend you purchase travel insurance for your journey. We are not liable for any additional costs (such as flights, car hire, taxis/ride share or accommodation) you may incur if your service is disrupted or cancelled. ​

​​​​About coach replacements​

It's important to note that coaches are a change in the travel style you had planned when you booked your rail ticket. You will need to be able to use the 4-5 steep steps to join and leave the coach and will be required to take your luggage to and from the storage area under the coach. The coach will usually have an onboard toilet, but this is not always possible, and comfort breaks will be offered throughout the journey. Some coaches are equipped with a wheelchair lift to enable people using a wheelchair or mobility scooter to join and leave the coach. The coach journey will likely be considerably longer than the duration of the original rail service and may involve a change of coach along the way.