Travel Information​​​

• We recommend arriving at Toowoomba railway station at least 30 minutes prior to departure. Parking at the station is limited, please allow extra time.
  
• Bring your own water bottle for the train ride and pack a picnic for Spring Bluff.
• There will also be food vendors at Spring Bluff with a range of options available for purchase including snacks and Devonshire Tea and coffee. Note: cash is preferred as there is limited internet service that may impact EFTPOS transactions.​ Food vendors will operate daily at the site from 9:00am to 3:00pm during this period.
  
• ​The heritage carriages are full of charm however it does mean there is no air-conditioning. The train has windows which open slightly to allow fresh air to circulate.
  
• Toilet facilities are available on the train but must not be used while the train is stationary. 
  
• Daypacks should be limited to a maximum size 23cm x 34cm x 48cm to enable it to fit under the seat. Staff cannot assist with handling luggage items that exceed 20kg in weight due to Workplace Health and Safety regulations.
  
• Due to limited space onboard, large items including prams, strollers, walking frames, wheelchairs and other mobility devices need to be stored in the last two carriages. These items need to be collapsible and weigh less than 20kg. If you plan on taking these items on the train, please advise when booking by adding a Booking Special Request. Please note beach carts will not be accepted on these services due to the limited storage space.
  
• Please note pets are not allowed. If you are travelling with a guide, hearing or assistance animal, please view our Assistance Animals policy for details.
  

Accessibility​

• The heritage carriages are not accessible for customers remaining in their wheelchair or mobility device. Access to the train is via steep ladder style steps (with 2 to 3 steps which are 22 to 32cm apart) and a grab rail on the outside of the train. There is no access to a ramp to assist with boarding.
  
• Accessibility at Spring Bluff railway station and gardens can be difficult. Please visit the Spring Bluff railway station website or their Facebook page where you can ask questions about access.
  
• There are no accessible facilities on the train services or at Spring Bluff railway station.
  
• If you are travelling with a guide, hearing or assistance animal, please view our Assistance Animals policy for details.
  
• For safety reasons, customers with accessibility requirements will need to board and disembark from the last two carriages at Toowoomba and Spring Bluff railway stations. This is due to the height difference between the platform and carriage at each railway station.
  
• ​Our Customer Service team will assist customers when entering and leaving the train, however if a customer requires personal care, they will need to arrange for a companion to travel with them. Companion card fares are accepted on this service and can be booked by contacting our Reservations team.
  
• Please read the Conditions of Carriage for information about travelling on this service.
  
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